Refund policy
60-Day Satisfaction Guarantee
Buy it, take it to the table and play with it. If it isn't right for your game, send it back within 60 days of delivery for an exchange or a refund. That includes pool cues you've chalked and played.
How to start a return
Email sales@cuequestcafe.com with your order number in the subject line, or call (209) 536-4390. Tell us whether you want an exchange or a refund, and we'll send you the return address and instructions.
Restocking fees
- Exchanges for an item of equal or greater value: no restocking fee.
- Refunds under $600: no restocking fee.
- Refunds over $600: 10% restocking fee.
Return shipping
- Return shipping is paid by the customer, unless the item arrived damaged, defective or wrong.
- We recommend a tracked, insured shipping method for cues and other valuable items.
- Local customers can return or exchange in person at 14888 Peaceful Valley Rd, Sonora, CA 95370 during store hours.
What's not covered
- Items returned broken, warped from misuse, or damaged beyond normal play. Scratches, dents, chips or missing parts may reduce the refund based on the damage.
- Clearance and pre-owned items: 14-day return window.
- Special orders and custom work: please contact us before ordering.
- Some limited-edition or high-end cues can't be returned once chalked. This is stated on the product page when it applies.
Damaged, defective or wrong item
Contact us within 7 days of delivery with photos of the item, the box and the shipping label. We'll replace it or refund it at no cost to you.
Refunds
Once we receive and inspect your return, your refund goes back to your original payment method within 5 to 10 business days.
After 60 days
Defects after 60 days are covered by the manufacturer's warranty, and we'll help you with the claim.